General Dissatisfaction

1. Our Product Research Team works diligently to source items we believe our customers will appreciate—whether they’re trending or in high demand.

2. Because operating costs for a small business are significant, we encourage customers to research (including Googling the product) before placing an order to ensure it meets their expectations.

3. While we understand you may be unhappy with your purchase, costs have already been incurred on our end. Therefore, all sales are final, and we cannot issue refunds.

Receiving The Wrong Item

1. An “incorrect item” means you received something completely different from what’s listed on our website.

   • Example 1 (Will be replaced): You ordered a dress but received a pair of shoes.

   • Example 2 (Will be replaced): You ordered lipstick but received mascara.

   • Example 3 (Will NOT be replaced): You ordered a weighted plushie but feel it isn’t weighted as advertised.

     • We strive to include thorough product details so you can make an informed decision before purchasing.

   • Example 4 (Will NOT be replaced): You ordered a jacket in size Large but feel that the one you received fits like a Small.

     • Please review all product information before ordering to ensure it meets your needs.

2. If you qualify for a replacement, we’ll create a new order using the same shipping speed as your original purchase.

   • To expedite the process, please send us three photos of the incorrect item from different angles.

   • Once your replacement is confirmed, there is no need to return the wrong item.

Free Replacements For Missing Items

1. If your order hasn’t arrived within 30 days (excluding parcels marked “Delivered” on the carrier’s site—e.g., showing delivered in USPS or Canada Post), you’re eligible for a complimentary replacement.

   • We’ll send a replacement using the same shipping speed you originally chose.

2. If your tracking status shows “Delivered,” please reach out to your local post office.