Contact

We're Easy to Reach

No phone trees, no waiting rooms. Email us and a real person picks it up.

• Email address: support@trysoftr.com
• Support days: Monday to Friday
• Response time: under a day, most of the time

Keep It Simple

• Order number
• Checkout email address
• Photos, if there's an issue with the item

Comfort Shortcuts

• Where's my order? Locate my order, live from the carrier
• Change or cancel: tell us within 12 hours of ordering
• Returns: soft landing guaranteed — details here

We keep support simple on purpose.